India is witnessing winds of change across industries and sectors. Tech evolution is working its magic and paving way for a promising business environment. Industries can thus look forward to a prospective future. One such sector that is making merry at the backdrop of technology boom is the Radio Taxi market. This industry segment has witnessed a significantly massive year-on-year growth since the year 2009. Market players like Ola, Taxi For Sure, Uber, Meru Cabs, Carzonrent etc have taken the game to another level by throwing a nail biting competition at traditional black-and-yellow taxi service operators. Customers too are overwhelmed by the service offered by tech savvy Radio Taxis with air conditioners, 24×7 customer support, GPS, electronic meters and other in-cab services.
Cab management software, provide interface for managing and controlling the hardware installed on cabs. Cab management software are designed to provide detailed information for monitoring cabs, it helps not only fleet managers but also cab drivers to get the required information quickly and easily.
Cab management software is important part of whole fleet management system as it translate data relayed from hardware device installed on cab to the monitoring hub and back to the cab in real time, this communication is very vital to manage and control cabs. This results in better efficiency and utilization of resources which saves money though less overhead on both vehicle and human resource.
“Cab and Taxi” are getting popular these days for transit from one place to another. People are thinking beyond Auto’s and prefer professional cab for day to day commuting because of safety and security ensured in professional cabs and what lacks in Auto Services by individual drivers.
People likes to prefer safe transport and services like live tracking, SOS panic and SMS alerts gives them confidence that they moving Safe. But, somehow, with a manual taxi and cab management services, you cannot ensure the same level of services. Than do you think, the customer will ever like to prefer you in place of Auto or 3-wheelers, if you are inept to provide the safety and security? Certainly not!!
We discussed about all the points of customer service and ensuring safety to passenger specially women, just to make one pint, i.e. to build trust with the customer. It is very important to build your brand name as trustworthy cab services. It is obvious to have all such positive results, increasing profits and business expansion if you are focusing and working diligently to enhance customer service to build trust with the customers
For a cab service provider the biggest challenge is to find and dispatch the vehicle on customer request in minimum possible time in order to reduce Customer Waiting time, provide impromptu customer services and thereby bring customer delight. It is very important to focus on customer services in order to survive in Competitive Business Landscape.